tag:status.digitalpigeon.com,2005:/historyDigital Pigeon Status - Incident History2024-03-29T05:40:24+11:00Digital Pigeontag:status.digitalpigeon.com,2005:Incident/189803292023-11-01T13:46:28+11:002023-11-01T13:46:28+11:00API response errors<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>13:46</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>03:37</var> AEDT</small><br><strong>Monitoring</strong> - We have identified and mitigated the issue and are currently monitoring the situation.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>02:36</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting the ability to load upload details.</p>tag:status.digitalpigeon.com,2005:Incident/168861492023-04-24T10:00:09+10:002023-04-24T10:00:09+10:00Scheduled maintenance<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>10:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>08:31</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>08:30</var> AEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time, due to general security and infrastructure updates. During this maintenance window, users may be unexpectedly logged out of Digital Pigeon and have to sign back in.</p>tag:status.digitalpigeon.com,2005:Incident/167427222023-04-04T12:02:15+10:002023-04-04T12:02:15+10:00Investigating performance issue with pickup page<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>12:02</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved. Apple Push Notifications for events within Digital Pigeon are now functioning correctly.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>11:37</var> AEST</small><br><strong>Monitoring</strong> - A fix to the Apple Push Notification issue has been deployed and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>10:31</var> AEST</small><br><strong>Identified</strong> - We have identified that the issue is only affecting customers that are using Apple Push Notifications, and are working on a fix. To mitigate the issue customers can temporarily disable 'Mobile Alert' notifications in Digital Pigeon | Management | Profile | Notifications.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>10:00</var> AEST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is impacting recipients from accessing files that are sent to them.</p>tag:status.digitalpigeon.com,2005:Incident/125751262022-10-24T15:36:14+11:002022-10-24T15:36:14+11:00Some recipients reporting invalid or expired credentials when accessing sent files<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:36</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>14:48</var> AEDT</small><br><strong>Identified</strong> - After further investigation, we have narrowed down the issue and understand it only occurs when file downloads have been disabled by the sender. We are aiming to deploy a fix shortly.</p>tag:status.digitalpigeon.com,2005:Incident/125647332022-10-24T12:57:12+11:002022-10-24T12:57:12+11:00Some recipients reporting invalid or expired credentials when accessing sent files<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>12:57</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>09:49</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.digitalpigeon.com,2005:Incident/123430822022-10-24T07:30:29+11:002022-10-24T07:30:30+11:00Scheduled maintenance<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>07:30</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. The application update has been applied successfully - testing is being performed to ensure Digital Pigeon is operating as expected.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>12:34</var> AEDT</small><br><strong>Scheduled</strong> - Stand by while we undergo system maintenance / apply updates</p>tag:status.digitalpigeon.com,2005:Incident/100515212022-05-23T10:00:42+10:002022-05-23T15:23:07+10:00Issue with full custom domains<p><small>May <var data-var='date'>23</var>, <var data-var='time'>10:00</var> AEST</small><br><strong>Resolved</strong> - Closing the issue as monitoring confirms the issue have been solved.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>09:01</var> AEST</small><br><strong>Investigating</strong> - We are currently investigating an where customers that have set up full custom domains are unable to access uploads.</p>tag:status.digitalpigeon.com,2005:Incident/98074942022-04-19T10:29:18+10:002022-04-19T10:29:19+10:00Issue causing delays when accessing some customers file uploads<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>10:29</var> AEST</small><br><strong>Resolved</strong> - We have now solved the issue, we are still monitoring for now. Some initial access to an upload pickup page may have failed but then worked after a browser refresh.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>09:24</var> AEST</small><br><strong>Investigating</strong> - We are investigating an issue that's causing potential delays with accessing files</p>tag:status.digitalpigeon.com,2005:Incident/94310662022-03-01T10:43:38+11:002022-03-01T10:43:39+11:00Issues preventing forwarding of files and reports of errors while accessing delivered files<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>10:43</var> AEDT</small><br><strong>Resolved</strong> - We have rolled back the update from this morning to resolve the issues. Reloading or restarting the desktop application will be required if you have issues forwarding files.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>10:27</var> AEDT</small><br><strong>Investigating</strong> - An update to the application this morning has caused issues which we are identifying now.</p>tag:status.digitalpigeon.com,2005:Incident/93767232022-02-22T16:46:37+11:002022-02-22T16:46:38+11:00Australian file servers incorrectly marked as 'Deceptive' by Google<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:46</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:27</var> AEDT</small><br><strong>Monitoring</strong> - We have now been delisted by Google, we're still monitoring the situation but warnings have ceased.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:39</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:35</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:35</var> AEDT</small><br><strong>Investigating</strong> - Attempted access to files on Oceana servers are currently being blocked by Google chrome and incorrectly flagged as ‘phishing’ which is not the case. We are investigating with google and working on mitigation now. It is safe to use the 'visit website' under the 'More Details' section.<br /><br />Current workarounds right now are:<br />- Upload to another region (ie US West)<br />- Enable 'Cloudfront Optimized Routes Downloads' in settings if possible</p>tag:status.digitalpigeon.com,2005:Incident/88795022021-12-18T20:55:27+11:002021-12-18T20:55:29+11:00Scheduled upgrade of application has caused an issue preventing access<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>20:55</var> AEDT</small><br><strong>Resolved</strong> - Issues have been resolved, application functioning normally.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>17:34</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the servers.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>15:50</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating the cause.</p>tag:status.digitalpigeon.com,2005:Incident/84285002021-11-10T09:14:32+11:002021-11-10T09:14:35+11:00Recipient email delivery issues<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>09:14</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>19:43</var> AEDT</small><br><strong>Monitoring</strong> - Servers have been updated with the fix for both email delivery and recipient pickup page time-out for users with iOS push notifications enabled.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>19:09</var> AEDT</small><br><strong>Update</strong> - We have a fix ready to deploy and will be ready within the hour</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>18:42</var> AEDT</small><br><strong>Identified</strong> - We have identified the issue and it's limited to accounts with Apple Push Notifications enabled. We are working on a fix now.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:23</var> AEDT</small><br><strong>Investigating</strong> - We are investigating an issue that's preventing email delivery to recipients from initial upload.<br /><br />WORKAROUND:<br /><br />If you have recipients who have not received a notification email you can click 'Resend' from the recipients tab and the email will be delivered.<br /><br />For new uploads you can upload and hit send first and then add recipients afterwards to ensure they are emailed.</p>tag:status.digitalpigeon.com,2005:Incident/84182952021-11-08T11:24:25+11:002021-11-08T14:45:35+11:00Issue preventing access to application<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:24</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>10:12</var> AEDT</small><br><strong>Investigating</strong> - We are investigating an issue prevent access to the application</p>tag:status.digitalpigeon.com,2005:Incident/83818312021-11-08T07:00:30+11:002021-11-08T07:00:32+11:00Scheduled maintenance<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>05:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:34</var> AEDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance this weekend. No interruptions to the service are expected.</p>tag:status.digitalpigeon.com,2005:Incident/83666582021-11-01T19:48:05+11:002021-11-03T09:31:28+11:00Issue preventing access to application<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>19:48</var> AEDT</small><br><strong>Resolved</strong> - Incident is resolved, we will provide a triage report soon.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>18:44</var> AEDT</small><br><strong>Monitoring</strong> - We have identified and rectified a server issue that caused slow response times and in some cases loss of access to the application. We are currently closely monitoring the servers but access is restored.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>16:54</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.digitalpigeon.com,2005:Incident/78203132021-08-23T13:27:13+10:002021-08-23T13:27:13+10:00Unscheduled maintenance<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>13:27</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>11:17</var> AEST</small><br><strong>Update</strong> - The migration process is taking a little longer than expected. We expect it to be completed in the next 90 minutes.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>09:07</var> AEST</small><br><strong>Identified</strong> - One of our database servers is reporting hardware faults, to avoid issues we are migrating the database to a new server.<br /><br />The migration is not expected to disrupt the Digital Pigeon app and should take less than 2 hours to complete.</p>tag:status.digitalpigeon.com,2005:Incident/70957442021-05-31T08:00:34+10:002021-05-31T08:00:35+10:00System maintenance<p><small>May <var data-var='date'>31</var>, <var data-var='time'>08:00</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>05:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>11:22</var> AEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. We don't expect any interruption to the service while the updates are being applied.</p>tag:status.digitalpigeon.com,2005:Incident/70355712021-05-24T06:50:28+10:002021-05-24T06:50:28+10:00System maintenance<p><small>May <var data-var='date'>24</var>, <var data-var='time'>06:50</var> AEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>06:00</var> AEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>13:20</var> AEST</small><br><strong>Scheduled</strong> - We will be performing system maintenance during this time however we don't expect any interruptions to the service.</p>tag:status.digitalpigeon.com,2005:Incident/67829382021-04-19T17:25:18+10:002021-04-19T17:25:18+10:00We are investigating issues accessing the app<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>17:25</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>14:31</var> AEST</small><br><strong>Monitoring</strong> - We have restored service to the application now and are monitoring the situation carefully.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>14:15</var> AEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.digitalpigeon.com,2005:Incident/53424442020-10-17T05:00:16+11:002020-10-17T05:00:16+11:00We are investigating issues accessing the app<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>05:00</var> AEDT</small><br><strong>Resolved</strong> - We are closing the incident as the app has been stable for the last hour.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>03:57</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>03:40</var> AEDT</small><br><strong>Update</strong> - The app is responding again. We are continuing to investigating the potential root cause of the issue.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>03:22</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.digitalpigeon.com,2005:Incident/38445122020-04-09T10:02:57+10:002020-04-09T10:02:57+10:00We are investigating issues with the app not responding<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>10:02</var> AEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>14:38</var> AEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>20:16</var> AEST</small><br><strong>Monitoring</strong> - We believe we have identified the source of the issue and we are monitoring the fix.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:15</var> AEST</small><br><strong>Update</strong> - The app is responding again, we are continuing to investigate the underlying cause.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>14:21</var> AEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.digitalpigeon.com,2005:Incident/34839352020-01-30T08:26:46+11:002020-01-30T08:26:46+11:00Issues with app stability<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:26</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>20:51</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>19:42</var> AEDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>18:38</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating issues with app stability.</p>tag:status.digitalpigeon.com,2005:Incident/34603872020-01-24T06:17:28+11:002020-01-24T06:17:28+11:00Issues generating previews and zip files in the Oceania region<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>06:17</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>19:00</var> AEDT</small><br><strong>Monitoring</strong> - Amazon AWS is reporting the restoration of services in it's Sydney data center after a major issue with a component that controls the data center networking layer.<br /><br />The file task backlog has been processed and all our system seem to be functioning as expected. We are continuing to monitor while Amazon AWS holds their incident open.<br /><br />Please revert any temporary changes you made to your accounts default file server region as a result of this incident. To switch regions head to 'Manage' -> 'Account' -> 'Defaults', select your desired region then click 'Save Changes'. Note that this change only applies to new uploads.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>16:00</var> AEDT</small><br><strong>Update</strong> - Amazon AWS has provided a brief update indicating that they expect the issue to be resolved within the next 2 hours.<br /><br />The Oceania Digital Pigeon file processing servers are still operating but at a reduced capacity which is causing delays processing previews, zip, etc.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>14:43</var> AEDT</small><br><strong>Identified</strong> - Our hosting provider Amazon AWS is reporting wide spread issues with the Oceania (Sydney) data center which are affecting file related tasks like Previews, Zip files, etc. We are monitoring the incident with Amazon AWS (https://status.aws.amazon.com/) and will keep this incident updated as we get more info.<br /><br />In the mean time we recommend temporarily switching to the 'USA (West)' or 'S.E. Asia (Singapore)' file server regions which are unaffected.<br /><br />To switch regions head to 'Manage' -> 'Account' -> 'Defaults', select your desired region then click 'Save Changes'. Note that this change only applies to new uploads.</p>tag:status.digitalpigeon.com,2005:Incident/31336812019-10-24T07:57:19+11:002019-10-24T07:57:19+11:00Ongoing issues resolving DNS queries to Amazon S3 services effecting a small number of users<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>07:57</var> AEDT</small><br><strong>Resolved</strong> - We are considering this issue resolved as we have had no new reports of problems in the last 12 hours.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>21:32</var> AEDT</small><br><strong>Update</strong> - The code level change we made seems as suggested by Amazon AWS appears to have mitigated the issue. However, Amazon AWS is still reporting that the issue is under investigation.<br /><br />We are considering all system as operational at this point, however we will continue to monitor the situation and provide updates.<br /><br />If you still experiencing issues please let us know.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>19:34</var> AEDT</small><br><strong>Update</strong> - We have deployed the code change as suggested by Amazon AWS. The change adds extra region information to all our Amazon S3 requests which according to Amazon will help mitigate the issue.<br /><br />We still recommend switching to either the Cloudflare or Google DNS servers which are confirmed working and are generally faster and apparently are a lot more reliable than those provided by your ISP. For more info on Cloudflare's DNS service check out https://www.cloudflare.com/learning/dns/what-is-1.1.1.1/.<br /><br />For setup instructions see:<br />> Cloudflare MacOS: https://developers.cloudflare.com/1.1.1.1/setting-up-1.1.1.1/mac/<br />> Cloudflare Windows: https://developers.cloudflare.com/1.1.1.1/setting-up-1.1.1.1/windows/<br /><br />> Google MacOS: https://developers.google.com/speed/public-dns/docs/using#mac_os<br />> Google Windows: https://developers.google.com/speed/public-dns/docs/using#windows<br /><br />We will continue to provide updates as we get info from Amazon AWS.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>19:04</var> AEDT</small><br><strong>Update</strong> - We are deploying the code change suggested by Amazon AWS to help mitigate the issue.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>18:27</var> AEDT</small><br><strong>Update</strong> - Amazon AWS is continuing to implement fixes to mitigate the issue...<br /><br />Amazon have also suggested a code change to help mitigate the problem. We are currently working on implementing and testing that change and hope to have it deployed within the hour.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>16:23</var> AEDT</small><br><strong>Update</strong> - Amazon AWS reports that there service teams are actively investigating the issue. Unfortunately due to the complexity of the issue they are unable to provide an ETA.<br /><br />To illustrate the complexity of the issue check out:<br />https://www.whatsmydns.net/#A/digitalpigeon-dp-us-west.s3.amazonaws.com</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>15:11</var> AEDT</small><br><strong>Monitoring</strong> - Continuing from the previous incident (https://digitalpigeon.statuspage.io/incidents/r886w5d2t611) which was prematurely closed based on feedback from Amazon AWS. We are continuing to work with Amazon AWS to resolve the issue.<br /><br />A minority of users report that uploads, download and previews are failing. Investigation suggests that the effected users are experiencing issues due to problems resolving Domain Name Server* (DNS) queries to Amazon S3 services (our hosting provider).<br /><br />DNS is a core component of the internet and is usually provided and configured auto-magically by your ISP when you connect to internet. Unfortunately being such a low level part of the internet puts it completely outside of our control.<br /><br />As a temporary work-around for the issue we recommend switching to either the Cloudflare or Google DNS servers which are confirmed working (and are generally faster than those provided by your ISP). <br /><br />> Cloudflare MacOS: https://developers.cloudflare.com/1.1.1.1/setting-up-1.1.1.1/mac/<br />> Cloudflare Windows: https://developers.cloudflare.com/1.1.1.1/setting-up-1.1.1.1/windows/<br /><br />> Google MacOS: https://developers.google.com/speed/public-dns/docs/using#mac_os<br />> Google Windows: https://developers.google.com/speed/public-dns/docs/using#windows<br /><br />* DNS converts human readable host names (e.g. digitalpigeon-dp-us-west.s3.amazonaws.com) into a series of numbers that computers understand. Whenever your computer attempts to make a connection on the internet the first thing it does is contact your configured Domain Name Server and attempt to resolve its host name into an actual network address. If this step fails then, which is what's happening in this case, the connection will fail.</p>tag:status.digitalpigeon.com,2005:Incident/31331222019-10-23T14:00:15+11:002019-10-23T17:00:19+11:00Upload issues - ongoing<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>14:00</var> AEDT</small><br><strong>Resolved</strong> - Please see http://status.digitalpigeon.com/incidents/s3yhqmfk687j</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>11:34</var> AEDT</small><br><strong>Update</strong> - A ticket has been raised with our hosting provider Amazon AWS. They are currently investigating the issue...</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>11:04</var> AEDT</small><br><strong>Identified</strong> - We have had small number of users report that uploads are failing immediately with the message 'Upload issues detected'. Investigation suggests that the uploads are failing due to problems resolving Domain Name Server (DNS) queries.<br /><br />A Domain Name Server is a core component the internet and is usually provided and configured auto-magically by your ISP when you connect to internet. The Domain Name Server converts human readable host names (e.g. digitalpigeon-dp-us-west.s3.amazonaws.com) into a series of numbers that computers understand. Whenever your computer attempts to make a connection on the internet the first thing it does is contact your configured Domain Name Server and attempt to resolve its host name into an actual network address.<br /><br />* Temporary Workaround *<br />As a temporary work-around for the issue we recommend switching to either the Cloudflare or Google DNS servers (which are confirmed working). <br /><br />Instructions:<br />Cloudflare MacOS: https://developers.cloudflare.com/1.1.1.1/setting-up-1.1.1.1/mac/<br />Cloudflare Windows: https://developers.cloudflare.com/1.1.1.1/setting-up-1.1.1.1/windows/<br /><br />Google MacOS: https://developers.google.com/speed/public-dns/docs/using#mac_os<br />Google Windows: https://developers.google.com/speed/public-dns/docs/using#windows</p>