Issue generating video previews

Incident Report for Digital Pigeon

Resolved

This incident has been resolved.

Posted Nov 24, 2017 - 15:32 AEDT

Monitoring

The fix has been deployed. There may be some delays generating previews while the transcoding cluster is updated.

Posted Nov 24, 2017 - 13:24 AEDT

Identified

We have identified an issue with the task responsible for generating video previews. We are actively working on a fix and hope to have it deployed within the hour.

The issue only seems to be effecting some videos.

Posted Nov 24, 2017 - 12:29 AEDT