Issue generating video previews

Incident Report for Digital Pigeon

Resolved

This incident has been resolved.

Posted Nov 23, 2017 - 21:32 MST

Monitoring

The fix has been deployed. There may be some delays generating previews while the transcoding cluster is updated.

Posted Nov 23, 2017 - 19:24 MST

Identified

We have identified an issue with the task responsible for generating video previews. We are actively working on a fix and hope to have it deployed within the hour.

The issue only seems to be effecting some videos.

Posted Nov 23, 2017 - 18:29 MST