Issues previewing some video file formats

Incident Report for Digital Pigeon

Resolved

This incident has been resolved.

Posted Aug 28, 2019 - 20:18 MDT

Monitoring

Fix has been applied to the South East Asia and Europe regions. Oceania is coming up now...

Posted Aug 28, 2019 - 20:11 MDT

Update

The fix has been applied to the US West transcoding servers.

Posted Aug 28, 2019 - 20:00 MDT

Identified

We've identified an issue that is causing previews for certain video file formats to fail. We are currently applying a fix...

Posted Aug 28, 2019 - 19:54 MDT

This incident affected: Oceania (Oceania Transcoding Servers), South East Asia (South East Asia Transcoding Servers), USA West (USA West Transcoding Servers), and Europe (Europe Transcoding Servers).