Issue causing delays when accessing some customers file uploads

Incident Report for Digital Pigeon

Resolved

We have now solved the issue, we are still monitoring for now. Some initial access to an upload pickup page may have failed but then worked after a browser refresh.

Posted Apr 19, 2022 - 10:29 AEST

Investigating

We are investigating an issue that's causing potential delays with accessing files

Posted Apr 19, 2022 - 09:24 AEST

This incident affected: Application and API Servers.