Delays creating previews in the US-West region.
Incident Report for Digital Pigeon
On October 7th at 2.30am through to 8am (UTC) we experienced an issue with our auto-scaling manager (used to determine the required capacity to encode web previews) that caused long delays generating previews in the US-West region.

Unfortunately the scenario didn't trigger a monitoring alarm to wake the ops team. We have fixed the underlying issue and created an alarm to prevent the scenario from occurring again the future.

Our apologies for the inconvenience.
Posted Oct 07, 2017 - 11:00 AEDT