Files stuck generating previews when media watermarking is enabled

Incident Report for Digital Pigeon

Resolved

This incident has been resolved.

Posted Nov 15, 2017 - 06:00 MST

Monitoring

The fix for the watermarking issues is now being deployed. There may be some short delays in generating previews as the transcoding images are updated..

Posted Nov 15, 2017 - 05:58 MST

Identified

We have identified an issue with the media watermarking feature that causes preview tasks to become 'stuck' generating previews. We're working on a fix and hope to have it live within the next 12 hours.

The temporary work-around is to disable the watermarking feature until the issue is resolved.

The issue was introduced as a result of a security update.

Posted Nov 15, 2017 - 04:39 MST