Investigating performance issue with pickup page

Incident Report for Digital Pigeon

Resolved

This incident has been resolved. Apple Push Notifications for events within Digital Pigeon are now functioning correctly.

Posted Apr 04, 2023 - 12:02 AEST

Monitoring

A fix to the Apple Push Notification issue has been deployed and we are monitoring the results.

Posted Apr 04, 2023 - 11:37 AEST

Identified

We have identified that the issue is only affecting customers that are using Apple Push Notifications, and are working on a fix. To mitigate the issue customers can temporarily disable 'Mobile Alert' notifications in Digital Pigeon | Management | Profile | Notifications.

Posted Apr 04, 2023 - 10:31 AEST

Investigating

We are currently investigating an issue that is impacting recipients from accessing files that are sent to them.

Posted Apr 04, 2023 - 10:00 AEST

This incident affected: Application and API Servers.