Issue preventing access to application

Incident Report for Digital Pigeon

Postmortem

We apologise for the inconvenience caused by this issue.

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We tracked the problem down to a configuration change that caused unexpected network issues that were intermittently affecting some customers.

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We have updated the configuration to prevent this issue going forward and will add further checks to prevent this situation happening again.

Posted Nov 08, 2021 - 14:45 AEDT

Resolved

This incident has been resolved.

Posted Nov 08, 2021 - 11:24 AEDT

Investigating

We are investigating an issue prevent access to the application

Posted Nov 08, 2021 - 10:12 AEDT

This incident affected: Application and API Servers.